Refund Policy

Why sales are final. Azzucar sells digital content and credits that are made available immediately after payment. Before paying, every customer must tick three separate boxes at checkout: one confirming that access to the digital content/credits begins immediately after payment, before the 14-day withdrawal period ends, one acknowledging that by giving this consent they lose their right of withdrawal under EU consumer protection law, and one acknowledging the temporary daily usage limit.

Legal basis. This express prior consent and acknowledgement is the mechanism set out in art. 16(m) of OUG 34/2014 (Romania's implementation of EU Directive 2011/83/EU), under which the 14-day right of withdrawal does not apply to digital content supplied immediately with the consumer's agreement. We store the date, time and exact wording of all three acknowledgements with each order.

Consequence. Because that consent is given before payment, subscriptions and credit packs are non-refundable.

Credits. Once credits are added to your account, they are non-refundable. Unused credits roll over from month to month while your subscription is active and are forfeited when it ends. If a payment is refunded or disputed, the credits granted for it, and any referral reward linked to it, are withdrawn (never below a zero balance).

Daily usage limit. To protect service stability during payment processing, credits from new purchases (subscriptions or credit packs) are subject to a temporary limit of 100 credits usable per day for the 7 days after each payment (new subscription, renewal or credit pack). Any unused balance from this period unlocks automatically and in full after 7 days. This limit affects the pace of usage only — it does not affect your right to use the credits while your subscription is active, nor does it entitle you to a refund.

Technical failures. If a generation fails due to a technical error, credits are automatically returned to your account within minutes.

Duplicate charges. Contact support@azzucar.com within 7 days with the subject "Billing Issue" for review.

Chargebacks. Disputing a valid charge may result in account suspension.

Response time. We respond to billing disputes within 3 business days.